Creating a User Account

In order to create a user you will need to invite a user. First you willl click on Invite A User at the top right of your Users page, which will bring up the following form:

Once you enter the email address and send the invitation, you'll receive this confirmation message:

The user you invited will receive an invitation (from your account's sender address) which looks like this:

This invitation expires after 15 days. If the invitation has expired or been deleted, clicking on 'Access your new account' will return this message:

If you need to resend an invitation, you'll delete the pending user and then create a new invite. You can delete a user by clicking the arrow to the right of the user and selecting the option to delete. Only the Administrator can delete other users.

Sometimes internal user invites are not delivered due to your server's cybersecurity settings. If you or your users are not receiving user invites and they aren't in your spam or junk folder, whitelisting Frankie for delivery can help.